Logo
PersonalBusinessResourcesTransfersCardsYieldPricingHelp
EnglishPortuguês
TransfersCardsYieldPricing
Help
EnglishPortuguês
Guide

Crypto wallet security

SecuritySelf-custodyRecoveryScam protection

Holding your own dollars means a little responsibility. The good habits are simple, and Ruvo handles the hard parts for you. Here is what to know.

Person focused on securing their phone and accounts

The basics of keeping a wallet safe

Most losses in crypto are not clever hacks, they are avoidable mistakes. Three habits cover the vast majority of risk:
  • Protect the way you log in: a strong, unique password and your device’s biometrics.
  • Confirm before you send: addresses and networks, every time.
  • Be skeptical: no real support team will ever ask for your password or recovery codes.

How Ruvo secures your wallet

A non-custodial wallet usually forces a hard trade-off: full control, but if you lose your seed phrase the money is gone. Ruvo removes that trap. You sign in with your email and a passkey tied to your device, and recovery is built into the account, so you keep self-custody without a slip of paper being a single point of failure. You hold the dollars, and you are not one lost note away from losing them.

What backs USDT and USDC

Your balance is only as solid as the dollars behind it. USDT and USDC are the two largest stablecoins, each meant to hold a one to one peg to the US dollar and each backed by reserves their issuers report on. That is why Ruvo holds dollar balances in these assets rather than smaller, riskier tokens: the peg and the transparency matter when the balance is real money you spend and send.

Scams to watch for

The patterns repeat, so they are easy to spot once you know them:
  • Fake support: someone messages you "from Ruvo" asking for codes or your password. Real support never does.
  • Wrong network or address: a transfer sent on the wrong network can be lost. Always confirm before sending.
  • Too good to be true: guaranteed returns and "double your dollars" offers are always scams.

Control with a safety net

Self-custody and safety are not opposites. With Ruvo you get the control of holding your own dollars and the guardrails of a real product: secure login, built-in recovery, and clear in-app confirmations. Keep the simple habits above, and your dollar balance stays yours and stays safe.

What to do if you lose access

If you lose access to your Ruvo account, account recovery starts with identity verification via the Ruvo app or support team. Your dollar balance is held in a custodial structure, so Ruvo can assist with recovery — you are not solely dependent on a seed phrase. For self-custody wallets outside Ruvo, the only recovery path is your seed phrase or private key. There is no "forgot password" option — if the seed phrase is lost, the funds are permanently inaccessible. Store seed phrases offline, ideally in two separate physical locations.

Hardware wallets: when they are worth the step

A hardware wallet (Ledger, Trezor) stores private keys on a dedicated offline device, making remote theft essentially impossible. They are most useful if you hold a large self-custody balance or interact regularly with DeFi protocols. For most Brazilian freelancers using Ruvo to hold working capital in USDT or USDC and convert when needed, the custodial security of the Ruvo app is sufficient and simpler. Hardware wallets become worth considering when a self-custody balance consistently exceeds an amount you could not afford to lose.
FeatureHardware walletRuvo wallet
Who controls the keysYou — via seed phraseYou — via built-in recovery
Seed phrase requiredYes — must be stored safely offlineNo — recovery via email and device
Risk if device is lostFunds unrecoverable without seed phraseAccount recoverable — balance intact
Phishing / support scam riskLow — no support team to impersonateLow — Ruvo never asks for codes
Send to any external walletYesYes — 0% IOF
Pix payout in BrazilNoYes — any Pix key

Frequently asked questions

About wallet security.

Talk to support

  • No. Ruvo has built-in recovery tied to your email and device, so you keep self-custody without a seed phrase being a single point of failure.

  • Never. No real support team asks for your password or recovery codes. Anyone who does is attempting a scam.

  • Protect your login, confirm the address and network before every send, and ignore offers of guaranteed returns. Those habits cover almost all risk.

  • Your wallet is not stored on the device. Log in on a new device with your email and recovery method and your balance is there exactly as you left it.

  • Ruvo operates under Brazil's crypto asset framework established by Lei 14.478/2022. Custody and compliance standards apply to all operations.

  • Both issuers publish regular reserve reports. Circle publishes USDC attestations at circle.com/transparency and Tether publishes USDT attestations at tether.to.

Sources

Keep reading

Crypto & stablecoins

Digital dollars, self-custody and crypto rails, made simple.

What is a non-custodial wallet

Who really holds your money, and why it matters.

Send to a crypto wallet

Send digital dollars to any external wallet, step by step.

Stablecoins for remittances

Move dollars across borders in seconds, not days.

Ready to Ruvo?

Start using Ruvo today and take control of your money.

QR code to download the Ruvo app
Scan to get Ruvo
Apple App StoreGoogle Play Store
© 2026 Ruvo Financial Inc. All rights reserved. Made in Brazil.
Ruvo is a global technology platform. Financial services are provided by regulated third parties. Ruvo does not custody funds or perform regulated activities in Brazil.